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In some instances, homeowners or tenants who are transitioning out of our community for whatever reason may leave items on the side of the street. Additionally, they may be under the assumption that Solid Waste Services will automatically pick up the bulky items. Homeowners/tenants are required to use one of the following contacts to report bulky items in need of pickup:

MunicipalityCompanyContact Number
CharMeckCity of Charlotte/Mecklenburg County311
Cabarrus WastePro 980-255-3800
Townhomes (Owner/tenant responsible)If left behind, report it to TaylorMade Sanitation Services(980)-938-6886 or at customercare@taylormadesanitationservice.com.

In Berkshire Townhomes, homeowners and/or tenants are required to haul their equipment or contact a third-party service. If you live in the Townhomes and notice bulky items being left at the curb, please contact Red Rock Management at (888)-757-3376 or by email at support@gowithredrock.com. Additionally, you can reach out to Taylor Made Sanitation Services directly at (980)-938-6886 or at customercare@taylormadesanitationservice.com.

If you live in Charlotte or Mecklenburg County, please contact 311. If you live in Cabarrus County, please contact your municipal government office or waste provider.

Category: General Questions

Pool Hours may vary when school is in session and by day. Hours and dates of operation are posted on our website and social media prior to the beginning of each pool season. Additionally, the easiest way to reference pool hours is via the Pool Rules document, which can be accessed via My Red Rock.

Category: General Questions

First and foremost, welcome to our Neighborhood! We are glad that you chose our community to call home.

  1. Get to know your Neighbors.
  2. Make sure that you have taken the time to review Neighborhood Documents.
  3. Follow us on Social Media for the latest updates (you can find these on our homepage or at the top or bottom of each page via Social Media icons).
  4. Become involved, join a committee.
  5. Become familiar with the area.
Category: General Questions

The Board of Directors typically meet every third Wednesday of each month. Dates/times/locations may vary based on location availability and other events. Announcements regarding these meetings will be posted on the Website and Social Media.

Category: General Questions

Neighborhood Documents can be accessed via NeighborConnect, which you can access here, or from the main navigation bar by clicking Neighborhood Resources, then NeighborConnect. Access to NeighborConnect is at the discretion of the Web & Communications team.

Category: General Questions