The Homeowners Association is responsible for maintaining all common areas throughout the neighborhood.

Private roads in the Townhomes & orphaned roads that have not been turned over to the municipalities are the responsibility of the Homeowners Association. Please contact Red Rock Management to report these at (888)-757-3376 or by email at support@gowithredrock.com. All city/town-controlled roads are maintained by the municipal government. To report issues, call 311 (in CharMeck) or Town of Harrisburg.

Neighborhood Documents can be accessed via the Red Rock Portal (Homeowners only). Renters can access these via the Renclave Renter Portal.

The Board of Directors typically meet every third Thursday of each month. Dates/times/locations may vary based on location availability and other events. Announcements regarding these meetings will be posted on the Website and Social Media.

Pool Hours may vary when school is in session and by day. Hours and dates of operation are posted on our website and social media prior to the beginning of each pool season. Additionally, the easiest way to reference pool hours is via the Pool Rules document, which can be accessed via My Red Rock or the Renclave portal for Renters.

Neighborhood Parks are open seven days a week from dawn until dusk.

If your pool fob isn’t working, it may be due to one of the following:

1. Outstanding balance on your account
2. Deactivation following a replacement fob or other account update

To resolve or ask questions, please contact Red Rock Management at
📞 (888) 757-3376 or
📧 support@gowithredrock.com

Important Notes:

• Replacement fees may apply.
• Requests are processed Monday – Friday.

Access Policy:

• Individuals without a pool fob will not be permitted to enter the pool area.
• Individuals with a deactivated or non‑working fob will also not be permitted to enter the pool area.

Speed humps require a traffic study, which is conducted by Charlotte and Harrisburg DOT respectively. The requirements are:

1. You must have a certain number of vehicles driving through a high-traffic area.
2. Once you have reached that number, approval must be granted by the Fire Chief.*

*Response time by emergency vehicles is measured in seconds, as opposed to minutes. Each second required for an emergency vehicle to traverse an area can be the difference between life and death.

First and foremost, welcome to our Neighborhood! We are glad that you chose our community to call home.

1. Get to know your Neighbors.
2. Make sure that you have taken the time to review Neighborhood Documents.
3. Follow us on Social Media for the latest updates (you can find these on our homepage or at the top or bottom of each page via Social Media icons).
4. Become involved, join a committee.
5. Become familiar with the area.

Step 1:
Open your device’s WiFi settings and select the pool location you’re visiting (e.g., Berkshire Pool).
Step 2:
Once connected, a browser window will open. Review and accept the usage policy.
Step 3:
Log in and complete the check‑in feature to activate your access.
Step 4:
Enjoy your connection while at the pool!

Important Notes:

• WiFi is available only during pool hours.
• All users must comply with the community’s Acceptable Use Policy.

Townhomes that do not have garages utilize a permit-based system. Each townhome is allocated two parking spaces per unit. Permits must be visible in your vehicles at all times. Spaces are numbered and distributed tags correspond to those numbers and Guest spaces are clearly marked. Residents are not allowed to park in guest spaces and towing is strictly enforced. If someone has parked in your space, please reach out to the towing company. The most up-to-date contact information can be found below as well as on the distributed signs throughout the community.

Jac’s Towing And Recovery

2412 Newberry St, Charlotte, NC 28208

(980) 263-9869

Renters → Please reach out directly to your Homeowner.

Homeowners → If you’ve lost or never received a fob, contact Red Rock Management:
📞 (888) 757‑3376
📧 support@gowithredrock.com

Important Notes:

• Replacement fees may apply.
• Requests are processed Monday – Friday.

Access Policy:

• Individuals without a pool fob will not be permitted to enter the pool area.
• Individuals with a deactivated or non‑working fob will also not be permitted to enter the pool area.

In some instances, homeowners or tenants who are transitioning out of our community for whatever reason may leave items on the side of the street. Additionally, they may be under the assumption that Solid Waste Services will automatically pick up the bulky items. Homeowners/tenants are required to use one of the following contacts to report bulky items in need of pickup:

If you live in the Townhomes and notice bulky items being left at the curb, please contact Red Rock Management at (888)-757-3376 or by email at support@gowithredrock.com. Additionally, you can reach out to Taylor Made Sanitation Services directly at (980)-938-6886 or at customercare@taylormadesanitationservice.com.

If you live in Charlotte or Mecklenburg County, please contact 311. If you live in Cabarrus County, please contact your municipal government office or waste provider.

Within the City of Charlotte, street light requests can be submitted directly through 311 or using the CLT+ App. For the Town of Harrisburg, requests can be submitted via the QuikFix Harrisburg App or by calling Customer Service. All requests for new lights in the Townhomes, please submit a request through Red Rock Management.

Street lights that are out → These are handled by Duke Energy. Please contact them directly or use their online outage reporting tool. You can submit repair requests through the CLT+ & QuikFix Harrisburg mobile apps. You can also call 311 in Charlotte or Town of Harrisburg respectively.

Please call 311 or the towing company listed on signs. If signs are not listed, and there is a no parking ordinance, please contact your respective municipality.

Yes! homeowners/tenants are allowed to rent out Berkshire Pool. If interested, please use the contact form for more information. If facilities are clean upon departure of your party, your security deposit will be refunded.

At this time, only Berkshire Pool is available for rental. Availability is for a three-hour window on both Saturday’s and Sunday’s. Availability and hours may be changed.