Privacy Policy
Privacy Policy for Berkshire/Coventry Neighborhood
Last Updated: November 14th, 2025
This policy explains what information we collect on the Berkshire/Coventry Neighborhood website, how we use it, who we might share it with, and how we keep it safe when you visit or reach out to us.
1. Information we collect
- Information you give us: name, email, phone number, message content, and any other details you submit via contact forms, subscriptions, or the chat assistant.
- Automatically collected information: IP address, device and browser information, pages visited, referrer, cookies, and usage analytics.
2. How we use your information
We use collected data to:
- respond to inquiries and messages (including chat assistant responses);
- provide and improve Site features and content;
- send administrative messages (e.g., updates about community services);
- analyze Site usage and detect abuse or security incidents;
- comply with legal obligations.
We will not use your data for purposes not listed here unless we obtain your consent.
3. Cookies and tracking
We use cookies and similar technologies for session management, analytics, and optional features (e.g., remembering preferences). You can control cookie settings through your browser or the Site’s cookie control if present. If you use our chat/text services, SMS providers may log metadata required to deliver messages.
4. Sharing and disclosure
- We do not sell personal information.
- We may share data with: service providers (hosting, email/SMS, analytics), law enforcement if required by law, and third parties when you request or permit sharing (e.g., management company contacts).
- Where we share with vendors, we require reasonable safeguards and limit use to the purposes we specify.
5. Data retention and security
- We retain personal data only as long as necessary to fulfill the purposes described above or to meet legal obligations.
- We implement administrative, technical, and physical safeguards designed to protect data; however, no internet transmission is fully secure. If a breach occurs, we will follow applicable legal requirements for notification.
6. Your rights and choices
Depending on where you live you may have rights to access, correct, delete, or export your personal information and to object to certain processing. To exercise these rights or to opt out of marketing communications, contact us using the following form.
7. Children
Our Site is not intended for children under 13. We do not knowingly collect personal information from children under the applicable age threshold. If we learn we have collected such information, we will delete it promptly.
8. Links and third parties
The Site may link to third‑party sites (social profiles, management company pages, payment providers). This Policy does not apply to those sites; review their privacy notices before sharing personal information.
9. Chat, SMS and contact tools
- Chat transcripts, messages sent to our assistant (e.g., STAN/Ravyn), and SMS logs may be stored for service quality and support.
- If you provide an email or phone number through the chat, we may use it only for the stated purpose (replying, callbacks), unless you consent to additional uses.
10. Changes to this policy
We will update this Policy when our practices change. The “Last updated” date at the top will show the effective date. Material changes will be posted on the Site.
11. Contact us
For questions or requests about this Privacy Policy or your data, please complete the form below.