Common Questions
What neighbors ask most
Welcome to our neighborhood FAQ – your go-to resource for quick answers to the most frequently asked questions from residents.
Whether you’re new to the community or a longtime neighbor looking for something specific, we’ve compiled clear, helpful responses to make life in our community easier and more connected.
Here’s what you’ll find below:
- 🗺️ Info on local amenities, parks, and services
- 🛠️ Guidance on neighborhood rules and maintenance
- 🧑🤝🧑 Tips for getting involved in community events
- 🚗 Details on parking, trash pickup, and safety resources
If your question isn’t listed, feel free to reach out via our contact page – we’re always happy to help you feel at home!
Speed humps require a traffic study, which is conducted by Charlotte and Harrisburg DOT respectively. The requirements are:
- You must have a certain number of vehicles driving through a high-traffic area.
- Once you have reached that number, approval must be granted by the Fire Chief.*
*Response time by emergency vehicles is measured in seconds, as opposed to minutes. Each second required for an emergency vehicle to traverse an area can be the difference between life and death.
Within the City of Charlotte, street light requests can be submitted directly through 311 or using the CLT+ App. For the Town of Harrisburg, requests can be submitted via the QuikFix Harrisburg App or by calling Customer Service. All requests for new lights in the Townhomes, please submit a request through Red Rock Management.
Street lights that are out → These are handled by Duke Energy. Please contact them directly or use their online outage reporting tool. You can submit repair requests through the CLT+ & QuikFix Harrisburg mobile apps. You can also call 311 in Charlotte or Town of Harrisburg respectively.