Common Questions
What neighbors ask most
Welcome to our neighborhood FAQ – your go-to resource for quick answers to the most frequently asked questions from residents.
Whether you’re new to the community or a longtime neighbor looking for something specific, we’ve compiled clear, helpful responses to make life in our community easier and more connected.
Here’s what you’ll find below:
- 🗺️ Info on local amenities, parks, and services
- 🛠️ Guidance on neighborhood rules and maintenance
- 🧑🤝🧑 Tips for getting involved in community events
- 🚗 Details on parking, trash pickup, and safety resources
If your question isn’t listed, feel free to reach out via our contact page – we’re always happy to help you feel at home!
Pool Hours may vary when school is in session and by day. Hours and dates of operation are posted on our website and social media prior to the beginning of each pool season. Additionally, the easiest way to reference pool hours is via the Pool Rules document, which can be accessed via My Red Rock or the Renclave portal for Renters.
Neighborhood Parks are open seven days a week from dawn until dusk.
If your pool fob isn’t working, it may be due to one of the following:
- Outstanding balance on your account
- Deactivation following a replacement fob or other account update
To resolve or ask questions, please contact Red Rock Management at
📞 (888) 757-3376 or
📧 support@gowithredrock.com
Important Notes:
- Replacement fees may apply.
- Requests are processed Monday – Friday.
Access Policy:
- Individuals without a pool fob will not be permitted to enter the pool area.
- Individuals with a deactivated or non‑working fob will also not be permitted to enter the pool area.
Step 1:
Open your device’s WiFi settings and select the pool location you’re visiting (e.g., Berkshire Pool).
Step 2:
Once connected, a browser window will open. Review and accept the usage policy.
Step 3:
Log in and complete the check‑in feature to activate your access.
Step 4:
Enjoy your connection while at the pool!
Important Notes:
- WiFi is available only during pool hours.
- All users must comply with the community’s Acceptable Use Policy.
Renters → Please reach out directly to your Homeowner.
Homeowners → If you’ve lost or never received a fob, contact Red Rock Management:
📞 (888) 757‑3376
📧 support@gowithredrock.com
Important Notes:
- Replacement fees may apply.
- Requests are processed Monday – Friday.
Access Policy:
- Individuals without a pool fob will not be permitted to enter the pool area.
- Individuals with a deactivated or non‑working fob will also not be permitted to enter the pool area.
Yes! homeowners/tenants are allowed to rent out Berkshire Pool. If interested, please use the contact form for more information. If facilities are clean upon departure of your party, your security deposit will be refunded.
At this time, only Berkshire Pool is available for rental. Availability is for a three-hour window on both Saturday’s and Sunday’s. Availability and hours may be changed.