Common Questions
What neighbors ask most
Welcome to our neighborhood FAQ – your go-to resource for quick answers to the most frequently asked questions from residents.
Whether you’re new to the community or a longtime neighbor looking for something specific, we’ve compiled clear, helpful responses to make life in our community easier and more connected.
Here’s what you’ll find below:
- 🗺️ Info on local amenities, parks, and services
- 🛠️ Guidance on neighborhood rules and maintenance
- 🧑🤝🧑 Tips for getting involved in community events
- 🚗 Details on parking, trash pickup, and safety resources
If your question isn’t listed, feel free to reach out via our contact page – we’re always happy to help you feel at home!
The Homeowners Association is responsible for maintaining all common areas throughout the neighborhood.
Private roads in the Townhomes & orphaned roads that have not been turned over to the municipalities are the responsibility of the Homeowners Association. Please contact Red Rock Management to report these at (888)-757-3376 or by email at support@gowithredrock.com. All city/town-controlled roads are maintained by the municipal government. To report issues, call 311 (in CharMeck) or Town of Harrisburg.
In some instances, homeowners or tenants who are transitioning out of our community for whatever reason may leave items on the side of the street. Additionally, they may be under the assumption that Solid Waste Services will automatically pick up the bulky items. Homeowners/tenants are required to use one of the following contacts to report bulky items in need of pickup:
| Municipality | Company | Contact Number |
|---|---|---|
| CharMeck | City of Charlotte/Mecklenburg County | 311 |
| Harrisburg | N/A | 704-455-5614 |
| Townhomes (Owner/tenant responsible) | If left behind, report it to TaylorMade Sanitation Services | (980)-938-6886 or at customercare@taylormadesanitationservice.com. |
If you live in the Townhomes and notice bulky items being left at the curb, please contact Red Rock Management at (888)-757-3376 or by email at support@gowithredrock.com. Additionally, you can reach out to Taylor Made Sanitation Services directly at (980)-938-6886 or at customercare@taylormadesanitationservice.com.
If you live in Charlotte or Mecklenburg County, please contact 311. If you live in Cabarrus County, please contact your municipal government office or waste provider.